Refund policy

RETURN POLICY

RETURNS

Jewellery:

7 Day Return

Returns can be initiated within 7 days from the date of receipt of the item.

For defective/ damaged items the return should be initiated within 24 hours of receipt. Please refer below policy:

For defective or damaged item return policy. 

The products must be returned in perfect condition, with all protective materials in place and tags and stickers attached to them, as well as with the original plastic box in delivery package box or plastic bag, including all accessories and documents.

All returns will be subject to strict Quality Control  by us to ensure that the returned products satisfy our requirements. If the products do not meet Quality Control standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies Quality Control, we will proceed with the applicable refund.

Return Process- (Free Returns)

1. Initiate return from your account's Orders page.

2. After approval from us, we will initiate the return through our delivery partner. Please place item in the original plastic box with packing material. Place the plastic box in the delivery package box. Seal the delivery package box properly.

3. We will intimate the pickup date for the return of the concerned item separately.

4. After receipt of the item, it will be subjected to Quality Control and refund will be initiated if found satisfactory.

For defective or damaged item return

If product reaches you in a damaged condition / defective condition then we will accept returns, provided we are informed within 24 hours of customer receiving the parcel. On receipt of the item, the money will be refunded. Please send photos of damaged products on email id yakshami.ethnic@gmail.com with the respective order number(s) in the subject. 

We assume that you have agreed to our terms and conditions when placing any order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If cancelled before shipping, we will provide refund.  We let you know if the refund was approved or not depending on dispatched status of the item. If approved, you’ll be automatically refunded on your original payment method within 15 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yakshami.ethnic@gmail.com.